Shipping Policy
Last Updated: September 4, 2026
At Luxienza, we aim to provide clear and reliable shipping information so customers know what to expect after placing an order.
Order Processing
Orders are typically processed within 5 business days after the order has been successfully placed and payment has been confirmed.
Processing times do not include weekends or public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next available business day.
During major promotions, holidays, or periods of unusually high order volume, processing may occasionally require additional time.
Estimated Delivery Time
After dispatch, standard delivery generally takes approximately 10–20 business days within the United States.
Delivery times may vary depending on carrier availability, destination, local delivery conditions, weather, public holidays, or other circumstances outside our reasonable control.
Please note that estimated delivery times are not guaranteed.
Shipping Fees
We charge a flat standard shipping fee of $2.99 USD per order for deliveries within the United States.
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping Destinations
We currently ship to addresses within the United States.
If we are unable to deliver to the shipping address provided with your order, we will contact you using the information associated with your purchase.
For shipping-related questions, please contact:
Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, destination, and logistics requirements.
The fulfillment or shipping location of an order may be different from our registered business address.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.
You may use the provided tracking number through 17TRACK or the applicable carrier's tracking service.
Please allow some time after dispatch for tracking information to become active, as carrier systems may require additional time to update.
Delayed Packages
Occasional carrier, weather, holiday, or local delivery delays may occur.
If your order has not arrived within the estimated delivery period, please first review the latest tracking information.
If there has been no meaningful tracking update for an extended period, please contact:
Please include your order number and tracking number, where available, so our customer support team can assist you.
Lost Packages
If tracking information indicates that your package may be lost, or if the shipment has experienced an unusually long delay, please contact:
Our customer support team will review the available shipment information and provide an appropriate solution based on the circumstances.
We do not automatically reject a customer inquiry solely because carrier tracking displays a particular delivery status.
Shipping Address Changes
If you need to change your shipping address, please contact us as soon as possible at:
Shipping address changes should be requested before the order enters the processing stage.
Once processing or shipment preparation has begun, we cannot guarantee that the shipping address can be changed.
After an order has been dispatched, the delivery address generally cannot be modified.
Customers are responsible for reviewing their shipping information carefully before submitting an order.
Shipping and Billing Addresses
Your shipping address may be different from your billing address.
You may provide the appropriate shipping and billing information during checkout.
Please make sure all information is accurate and complete before placing your order.
Contact Us
If you have questions about order processing, shipping, tracking, delivery, delayed packages, lost shipments, or address changes, please contact:
Brand Name: Luxienza
Legal Company Name: Hengyang Shibazhao Technology Co., Ltd.
Customer Support Email: service@luxienza.com
Business Address:
Room 002358, 3rd Floor, Kechuang Zhigu, High-Tech Zone, Hengyang City, Hunan Province, China
Luxienza is a brand owned and operated by Hengyang Shibazhao Technology Co., Ltd.