Privacy policy
Last updated: September 4, 2026
Introduction
Luxienza is a brand owned and operated by Hengyang Shibazhao Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).
This Privacy Policy describes how we collect, use, disclose, and process your personal information when you visit luxienza.com, place an order, communicate with us, or use our website, products, and related services (collectively, the “Services”).
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy and the practices described below.
Personal Information We Collect
Depending on how you interact with our Services, we may collect or process different categories of personal information.
Information You Provide Directly
We may collect personal information that you provide when you:
- Place or attempt to place an order;
- Create or manage an account;
- Subscribe to marketing communications;
- Contact customer support;
- Request order changes, cancellations, returns, or refunds;
- Participate in promotions or surveys; or
- Communicate with us in any other way.
This information may include:
- Name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Order information;
- Transaction information;
- Account information; and
- Customer service communications.
Payment Information
Payment information may be collected and processed through Shopify and third-party payment providers available during checkout.
Depending on the payment method used, payment providers may process information such as:
- Payment card details;
- Billing information;
- Transaction information; and
- Payment authorization information.
We do not store complete payment card information unless required and permitted by applicable law.
Information Collected Automatically
When you visit or use our Services, we and our service providers may automatically collect information through cookies, pixels, log files, and similar technologies.
This information may include:
- IP address;
- Browser type;
- Device information;
- Operating system;
- Device identifiers;
- Pages viewed;
- Links clicked;
- Referring websites;
- Time spent on the Site;
- Shopping activity; and
- Interactions with emails or advertisements.
We use this information to:
- Operate and maintain our website;
- Improve website functionality;
- Understand customer behavior;
- Maintain security;
- Prevent fraud;
- Remember preferences; and
- Improve the shopping experience.
Information From Third Parties
We may receive personal information from third parties, including:
- Shopify;
- Payment processors;
- Fulfillment providers;
- Shipping carriers;
- Analytics providers;
- Advertising and marketing partners;
- Customer support providers; and
- Other service providers.
Information received from third parties may be combined with information collected directly from you where permitted by applicable law.
How We Use Personal Information
We may use personal information to:
- Process and fulfill orders;
- Process payments;
- Arrange shipping and delivery;
- Provide order tracking;
- Process returns and refunds;
- Respond to customer inquiries;
- Maintain accounts;
- Prevent fraud and unauthorized activity;
- Improve our website and services;
- Measure marketing performance;
- Send promotional communications where permitted; and
- Comply with legal obligations.
How We Share Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our Services.
Recipients may include:
- Shopify;
- Payment processors;
- Fulfillment and shipping providers;
- Technology and hosting providers;
- Analytics providers;
- Marketing partners where permitted by law;
- Customer support providers;
- Professional advisers; and
- Government authorities where required by law.
We may also disclose information in connection with business transactions such as mergers, acquisitions, restructuring, financing, or sale of assets.
Relationship With Shopify
Our ecommerce store is powered by Shopify.
Shopify may collect and process personal information relating to your use of our store in order to provide and improve Shopify services.
Information submitted through our website may be transmitted to Shopify and other service providers that may operate in different countries or regions.
Shopify processes personal information according to its own privacy practices.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, improve functionality, understand website usage, and support marketing activities.
Cookies may include:
Strictly Necessary Cookies
These cookies support essential functions including:
- Shopping cart operation;
- Checkout processing;
- Account features; and
- Website security.
Analytics Cookies
These cookies help us understand:
- How visitors use our website;
- Website performance; and
- Areas for improvement.
Functional Cookies
These cookies help remember preferences such as:
- Language;
- Currency; and
- Website settings.
Advertising Cookies
Where permitted by applicable law, these cookies may help:
- Measure advertising performance;
- Provide more relevant advertisements; and
- Understand marketing engagement.
Privacy Choices and Your Rights
Depending on where you live, you may have rights regarding your personal information, including:
- The right to access personal information;
- The right to correct inaccurate information;
- The right to request deletion;
- The right to request a copy of personal information;
- The right to object to certain processing;
- The right to opt out of certain targeted advertising or data sharing where applicable; and
- The right to withdraw consent where applicable.
You may manage available privacy preferences through:
- Cookie consent controls available on our website;
- Browser settings;
- Privacy preference tools provided through our Services; or
- By contacting us directly.
You may contact us at:
We may need to verify your identity before processing certain privacy requests.
Marketing Communications
Where permitted by law, we may send promotional communications.
You may unsubscribe from marketing emails using the unsubscribe option included in those communications.
Even after unsubscribing, we may continue sending non-promotional communications related to:
- Orders;
- Shipping;
- Returns;
- Refunds;
- Account activity; and
- Customer service matters.
Third-Party Websites
Our Services may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review third-party privacy policies before providing personal information.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as reasonably necessary for purposes including:
- Completing transactions;
- Providing customer support;
- Processing returns and refunds;
- Resolving disputes;
- Preventing fraud;
- Complying with legal obligations; and
- Enforcing agreements.
International Transfers
Some service providers may operate outside your country or region.
As a result, personal information may be transferred, stored, or processed internationally.
Where required by law, appropriate safeguards may be used to protect personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Business practices;
- Services;
- Technology;
- Legal requirements; or
- Operational needs.
The updated version will be published on this page with the revised date.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Brand Name: Luxienza
Legal Company Name: Hengyang Shibazhao Technology Co., Ltd.
Customer Support Email: service@luxienza.com
Business Address:
Room 002358, 3rd Floor, Kechuang Zhigu, High-Tech Zone, Hengyang City, Hunan Province, China
Luxienza is a brand owned and operated by Hengyang Shibazhao Technology Co., Ltd.