Terms of Service
Terms of Service
Last Updated: September 4, 2026
Introduction
Welcome to Luxienza.
Luxienza is a brand owned and operated by Hengyang Shibazhao Technology Co., Ltd.
Throughout these Terms of Service, the terms “Company,” “we,” “us,” and “our” refer to Hengyang Shibazhao Technology Co., Ltd.
We operate luxienza.com and provide the website, information, products, features, tools, and related services available through it (collectively, the “Services”).
By visiting our website, placing an order, purchasing a product, or otherwise using our Services, you agree to these Terms of Service and the policies referenced or linked on our website.
These Terms apply to all visitors and users of the Site, including customers, browsers, merchants, vendors, and content contributors.
Please review these Terms carefully before accessing or using the Services. If you do not agree with these Terms, you should not use the Site or Services.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
Section 1 — Online Store Use
By using the Services, you confirm that you have reached the legal age of majority in your jurisdiction or otherwise have the legal capacity required to use the Services.
You may not use our Site, products, or Services for unlawful, fraudulent, or unauthorized purposes.
You must comply with all applicable laws and regulations when using the Services.
You must not introduce viruses, malware, malicious code, automated attacks, or other harmful technologies into the Site or Services.
A material violation of these Terms may result in restriction, suspension, or termination of your access to the Services.
Section 2 — General Conditions
We reserve the right to refuse or discontinue service where reasonably necessary and permitted by applicable law.
Information submitted through the Services may be transmitted through different networks and may require technical modifications to accommodate network, platform, or device requirements.
Payment information is processed through applicable ecommerce systems and payment providers.
Unless we provide prior written authorization, you may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any material portion of the Services or Site content.
Section 3 — Accuracy of Information
We aim to provide accurate and useful information on our Site.
However, product information, pricing, availability, descriptions, and other website content may occasionally contain errors, omissions, or outdated information.
We may correct errors, update information, or modify website content where reasonably necessary.
Customers should review relevant product, shipping, return, and order information before completing a purchase.
Section 4 — Products and Services
Certain products or Services may only be available online and may be offered in limited quantities.
We make reasonable efforts to display product photographs, colors, dimensions, materials, designs, and other characteristics accurately.
However, product appearance may vary slightly depending on lighting, screen settings, device configuration, or reasonable manufacturing variations.
Product availability, descriptions, and pricing may change from time to time.
We reserve the right, where permitted by applicable law, to limit product quantities, discontinue products, or restrict sales to particular geographic regions.
Returns and refunds are governed by our Return & Refund Policy.
Section 5 — Prices and Payments
Prices displayed on the Site may change where permitted by applicable law.
The applicable price and charges will be displayed before you complete your purchase.
Available payment methods are shown during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Orders may not be completed if payment authorization is unsuccessful.
Payment processing may be performed by Shopify, PayPal, card processors, or other payment providers available during checkout.
Section 6 — Orders
Submitting an order does not necessarily guarantee acceptance or fulfillment.
We may refuse, limit, modify, or cancel an order where reasonably necessary, including in cases involving:
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Suspected fraud or unauthorized transactions;
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Payment authorization problems;
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Pricing or listing errors;
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Inventory limitations;
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Incorrect customer information;
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Shipping restrictions; or
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Suspected commercial resale or misuse.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
If we cancel or materially modify an order, we may attempt to notify you using the contact information provided during checkout.
You are responsible for providing accurate and complete order, billing, shipping, and contact information.
Section 7 — Order Changes and Cancellation
If you need to modify or cancel an order, please contact us as soon as possible.
Order modification and cancellation requests should be submitted before the order enters the processing stage.
Once processing or shipment preparation has begun, changes or cancellation cannot be guaranteed.
Orders that have already been dispatched generally cannot be cancelled and must instead follow the applicable return process.
To request an order change or cancellation, please contact:
For complete cancellation terms, please review our Return & Refund Policy.
Section 8 — Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Our current standard shipping terms for the United States include:
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Order processing generally within 5 business days;
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Estimated delivery generally 10–20 business days after dispatch; and
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A flat standard shipping fee of $2.99 USD per order.
We currently ship to addresses within the United States.
Delivery times may be affected by carrier operations, weather, holidays, local delivery conditions, or other circumstances outside our reasonable control.
Tracking information may be provided after dispatch where available.
Please review our Shipping Policy for complete shipping, tracking, delay, lost-package, and address-change information.
Section 9 — Returns and Refunds
Eligible products may be returned within 14 calendar days after delivery, subject to the eligibility requirements stated in our Return & Refund Policy.
Customers must contact our support team before sending a return.
Approved refunds are issued to the original payment method.
Approved refunds are processed within 5–10 business days after the returned item has been received and inspected.
Banks, card issuers, or payment providers may require additional time before the refund appears in your account.
We do not charge restocking fees for eligible returns.
For complete return and refund terms, please review our Return & Refund Policy.
Section 10 — Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact:
Please provide your order number and clear photos or videos where relevant.
After reviewing the information, we will provide an appropriate replacement, refund, return, or other suitable solution.
Where the issue resulted from our error or a qualifying product defect, the customer will not be responsible for additional return shipping costs associated with resolving the issue.
Section 11 — Taxes and Charges
Applicable taxes and charges will be displayed during checkout where required or available.
Customers are responsible for reviewing the total purchase amount before submitting an order.
Where applicable, taxes may be calculated based on the shipping destination and applicable laws.
Section 12 — Third-Party Tools and Services
Our Site may provide access to tools, applications, payment services, or other functionality operated by third parties.
We do not necessarily control or manage these independent third-party services.
Your use of third-party services may be subject to the provider's own terms, conditions, and privacy policies.
We recommend reviewing those terms before using third-party services.
Section 13 — Third-Party Links
Our Services may contain links to websites or platforms operated by independent third parties.
We are not responsible for the content, availability, privacy practices, products, services, or security of independent third-party websites.
The inclusion of a third-party link does not necessarily constitute an endorsement.
We encourage you to review applicable third-party policies before using those websites or completing transactions through them.
Section 14 — Intellectual Property
Unless otherwise stated, Site content, including text, graphics, product presentation, photographs, videos, logos, and other materials, is owned by us, licensed to us, or used with appropriate authorization.
You may use the Site for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected Site content without appropriate authorization.
Third-party trademarks and intellectual property remain the property of their respective owners.
Section 15 — Prohibited Uses
You may not use the Site or Services:
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For unlawful or fraudulent purposes;
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To violate applicable laws or regulations;
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To infringe intellectual-property rights;
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To submit false or misleading information;
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To distribute malware or harmful code;
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To collect personal information unlawfully;
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To interfere with Site security or operation;
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To attempt unauthorized access to systems or accounts; or
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To use the Services in a manner that materially harms other users or customers.
We may restrict access where we reasonably believe prohibited activity has occurred.
Section 16 — User Content and Communications
If you submit reviews, comments, photographs, feedback, suggestions, or other content through features available on our Site, you are responsible for ensuring that the content is lawful and does not infringe the rights of others.
You must not submit unlawful, fraudulent, defamatory, abusive, malicious, or infringing content.
Where permitted by applicable law and the relevant submission feature, we may use submitted content in connection with operating, improving, or promoting our Services.
Section 17 — Personal Information
Personal information submitted through the Services is handled according to our Privacy Policy.
Please review our Privacy Policy for information regarding how personal information is collected, used, disclosed, stored, and otherwise processed.
Section 18 — Website Availability and Disclaimer
We aim to provide reliable Services and accurate information.
However, the Site may occasionally experience maintenance, interruptions, errors, delays, or technical issues.
To the extent permitted by applicable law, the Services are provided on an “as available” basis.
Nothing in these Terms excludes warranties, guarantees, remedies, or consumer protections that cannot lawfully be excluded or limited.
Section 19 — Limitation of Liability
To the maximum extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, or consequential losses arising solely from use of or inability to use the Services.
This limitation does not apply where liability cannot legally be excluded or limited.
Nothing in these Terms is intended to restrict mandatory consumer rights or remedies.
Section 20 — Indemnification
To the extent permitted by applicable law, you agree to be responsible for reasonable losses or claims resulting from:
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Your unlawful or fraudulent use of the Services;
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Your material violation of these Terms;
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Content you submit in violation of another party's rights; or
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Your violation of applicable laws or regulations.
Nothing in this section limits rights or protections that cannot lawfully be waived.
Section 21 — Suspension and Termination
These Terms remain effective while you use the Services.
You may stop using the Services at any time.
We may restrict or suspend access where reasonably necessary because of fraud, unlawful activity, security risks, misuse, or a material violation of these Terms.
Termination does not affect rights or obligations that arose before termination.
Section 22 — Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.
The remaining provisions will continue to apply to the extent permitted by law.
Section 23 — Entire Agreement
These Terms of Service, together with policies and notices referenced on the Site, constitute the terms governing your use of the Services to the extent applicable.
A failure to enforce a provision immediately does not necessarily constitute a waiver of that provision.
Section 24 — Governing Law and Consumer Rights
These Terms are governed by the laws applicable to the Company's place of registration, while taking into account any mandatory consumer-protection rights that apply based on the customer's jurisdiction.
Nothing in these Terms is intended to remove or restrict consumer rights, remedies, or dispute-resolution rights that cannot legally be waived.
Section 25 — Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our Services, business practices, operational requirements, technologies, or applicable laws.
The latest version will be published on this page.
Where appropriate, the “Last Updated” date will also be revised.
Continued use of the Services after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
Section 26 — Contact Information
Questions regarding these Terms of Service may be sent to:
Brand Name: Luxienza
Legal Company Name: Hengyang Shibazhao Technology Co., Ltd.
Customer Support Email: service@luxienza.com
Business Address:
Room 002358, 3rd Floor, Kechuang Zhigu, High-Tech Zone, Hengyang City, Hunan Province, China
Luxienza is a brand owned and operated by Hengyang Shibazhao Technology Co., Ltd.